In any organization’s mission to achieve excellence, the goal is to focus on reducing errors and instill practices to achieve service excellence. We understand that human error is ever-possible and is almost impossible to predict. We have drawn some lessons from the ongoing analysis of our service quality. In this blog post, I wish to share those learning’s with you.
Documentation is a topic that is often neglected by a lot of people because people think of it as a non-essential task. One finds that most people’s enthusiasm to write documentation once the task is taken on or completed is quite low. Having said that, we all understand the need to have clear and well defined documentation, especially when we … Read More