This ethos includes:
We will be clear about what we will do for our clients, and what we expect of them. Delivering the promised service will require us to do what we say we are going to do, when we said it would get done, and we will do it according to our documented processes to achieve the expected outcome. This will include internal clients and external clients.
We will charge only what we quote. We will use clear and precise pricing language (and put this in writing) for our clients to confirm what we will charge, when we will charge, and when we expect to get paid.
We are accountable for our work, our actions and our omissions. When we err, we take responsibility and raise any errors to the party impacted by the error. When we excel, we celebrate the success of our colleagues and our company.
We have the skills and infrastructure to achieve our objectives and to deliver the promised service. We will ensure that our colleagues have the skills to do their job right.
We will treat our colleagues, clients and partners with respect by being direct and open about issues, opportunities and our understanding of responsibilities. We will expect the same in return.
When our clients come to us with a payroll or accounting challenge, we will always seek to create and deliver the solution.