Financial fraud is a disturbingly fascinating topic. Recent studies have shown that there is an increase in fraudulent activities mainly because of increase in electronic transactions and also because of corroding values. For now I would like to look at areas that can cause fraudulent activities that take place in electronic transactions.
In any organization’s mission to achieve excellence, the goal is to focus on reducing errors and instill practices to achieve service excellence. We understand that human error is ever-possible and is almost impossible to predict. We have drawn some lessons from the ongoing analysis of our service quality. In this blog post, I wish to share those learning’s with you.
Documentation is a topic that is often neglected by a lot of people because people think of it as a non-essential task. One finds that most people’s enthusiasm to write documentation once the task is taken on or completed is quite low. Having said that, we all understand the need to have clear and well defined documentation, especially when we … Read More
Portico is our flagship product for HR and payroll information. It is a web-based, secure gateway that makes employee related payroll and HR information available at your finger tips. We have ensured that it is easy to use and fast to respond. Many of our customers are using this product and have noted the benefits in productive time because of … Read More
Amongst my friend circle we represent many industries and domains. Be it shipping, oil, food, IT, logistics, aviation, manufacturing or finance, there is someone who has spent years in the industry gaining precious insights into the best practices of that industry. It is quite interesting to hear the incidents and stories from the practical working world and to realize that … Read More
We don’t have a crystal ball to look into the future, simply because such a crystal ball does not exist! That however does not stop us from using imagination and foresee how the usage of tools, technology and trends can impact delivery of services. I use Einstein’s apt quote ‘Logic will take you from point A to B. Imagination will … Read More
To take decisions, we all need information. To get information, we need data points. The data points give us information and trends that help us draw inferences to take decisions that are supported by facts. Organisations lay a lot of emphasis on this because otherwise the decisions tend to be rather subjective and as everyone knows subjective decisions can be … Read More
One of the key challenges in the service industry is the ability to provide a consistent quality of service. This is especially crucial for us in the outsourcing industry because the service is delivered by people and we do not want the service delivery to differ from one person to another based on who is offering the service to our … Read More
Platform BPO makes outsourcing possible for small and medium sized businesses. Large enterprises have realized the gains of outsourcing over the past few years. However medium and especially small businesses sometimes think that outsourcing is not an option for them. The perception is that outsourcing is still an expensive and out of reach proposition. No doubt, there is some truth … Read More
I am a fan of cross-domain learning. Lessons from an unrelated field give an insight that can bring in innovation and hence I am always on the look out for such lessons. I recently finished reading ‘The checklist manifesto’ by Dr Atul Gawande. The book draws upon parallels from disparate fields of aviation, civil engineering and Doctor Gawande’s chosen field … Read More